Book of the week
Helping others resolve differences: empowering stakeholders
Gregorio Encina Billikopf
This book [online and print] is an effort to present practical, sound, research-based ideas hopefully leading to the improved management of deep-seated interpersonal conflict. While many of the concepts where originally developed through research in agriculture and agri-business firms, the method has since drawn the interest of a wide range of people from women's groups, churches, attorneys and mediation centers throughout the world. The methods used require more time than traditional mediation, but are particularly well suited to volunteer mediators, intercultural conflicts, and other conflicts where emotional factors are high. The Web edition was made available on 25 May 2004, and the hard edition of the book was published on 7 April 2004. This is a public service of the University of California
Chapter 1 - Fighting words: How did we get here?
Chapter 2 - The mediation process
Chapter 3 - Empathic listening and challenging perceptions
Chapter 4 - Coaching participants on negotiation skills
Chapter 5 - Nora and Rebecca
Chapter 6 - Rebecca's first pre-caucus
Chapter 7 - Nora's first pre-caucus
Chapter 8 - Rebecca's second pre-caucus
Chapter 9 - Nora's second pre-caucus
Chapter 10 - Joint session
Appendix (Group Facilitation journal article)
Download
For questions on making CDs or hard copies of this book for free distribution, see "Copyright questions" on the web site.
Gregorio Encina Billikopf
This book [online and print] is an effort to present practical, sound, research-based ideas hopefully leading to the improved management of deep-seated interpersonal conflict. While many of the concepts where originally developed through research in agriculture and agri-business firms, the method has since drawn the interest of a wide range of people from women's groups, churches, attorneys and mediation centers throughout the world. The methods used require more time than traditional mediation, but are particularly well suited to volunteer mediators, intercultural conflicts, and other conflicts where emotional factors are high. The Web edition was made available on 25 May 2004, and the hard edition of the book was published on 7 April 2004. This is a public service of the University of California
Chapter 1 - Fighting words: How did we get here?
Chapter 2 - The mediation process
Chapter 3 - Empathic listening and challenging perceptions
Chapter 4 - Coaching participants on negotiation skills
Chapter 5 - Nora and Rebecca
Chapter 6 - Rebecca's first pre-caucus
Chapter 7 - Nora's first pre-caucus
Chapter 8 - Rebecca's second pre-caucus
Chapter 9 - Nora's second pre-caucus
Chapter 10 - Joint session
Appendix (Group Facilitation journal article)
Download
For questions on making CDs or hard copies of this book for free distribution, see "Copyright questions" on the web site.
This entry was posted
on Thursday, September 01, 2005 at 9/01/2005 10:31:00 AM.
